Refund policy

Return and Refund Policy

Last updated: 03.08.2026

At Go Mommy®, we want you to shop with absolute confidence. This Return and Refund Policy explains how we handle returns, refunds, and our guarantees. Whether you're in the USA, Canada, or Australia, our process is designed to be smooth, transparent, and fair.

💚 90-Day Money-Back Guarantee

(Exclusive for Silver Nursing Cups)

We stand behind our Silver Nursing Cups, so we offer a special exception for them:

  • You can open and use the Silver Nursing Cups.
  • If you're not satisfied for any reason within 90 days, you can return them for a full refund.
  • We make an exception to our standard hygiene-based return rules for this specific product.

🛒 Return Eligibility (Other Products)

For all other items (e.g., Portable Bottle Warmers, Accessories):

  • Returns are accepted within 30 days of receiving your order.
  • Items must be unused, in original packaging, and in resalable condition.
  • Electronic devices cannot be returned if opened/used unless they are defective.

📦 How to Initiate a Return

To initiate a return (under the Guarantee or Standard Policy), please contact our support team at info@gomommyus.com with your order number and reason for return. Once approved, we'll provide the return shipping instructions.

Start a Return →

💸 Refund Process

  • Once your return is received and inspected, we'll notify you via email.
  • If approved, your refund will be processed to your original payment method (Credit Card, PayPal, or Amazon Pay) within 3–7 business days.
  • Shipping fees are non-refundable unless the product is defective or incorrect.

🌍 International Orders

Customers outside the U.S. (Canada, Australia) are responsible for return shipping costs. We recommend using a trackable shipping method for international returns.

Region Return Shipping Cost
USA Covered if defective, otherwise customer pays
Canada Customer pays
Australia Customer pays

🚚 Shipping Issues or Damaged Products

If your product arrived damaged or incorrect, contact us within 7 days of delivery with photo evidence. We'll replace or refund the item immediately.

📌 Additional Notes

  • We do not offer exchanges at this time. Please place a new order if needed.
  • Items marked as "final sale" or "non-returnable" cannot be refunded.

If you have any questions regarding this policy, reach out to us at info@gomommyus.com. We're always here to help.