Refund Policy
Return and Refund Policy
Last updated: 01.01.2025
At Go Mommy®, your satisfaction means the world to us. This policy outlines the conditions under which you may return products and request a refund. Whether you’re in the USA, Canada, Europe, or Australia, our return and refund process is designed to be smooth, transparent, and fair.
🛒 Return Eligibility
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, in original packaging, and in resalable condition.
- For hygienic reasons, opened or used products (e.g., silver nursing cups, nipple covers) cannot be returned unless defective.
📦 How to Initiate a Return
To initiate a return, please contact our support team at support@gomommyus.com with your order number and reason for return. Once approved, we’ll provide the return shipping instructions.
💸 Refund Process
- Once your return is received and inspected, we’ll notify you via email.
- If approved, your refund will be processed to your original payment method (Credit Card, PayPal, or Amazon Pay) within 3–7 business days.
- Shipping fees are non-refundable unless the product is defective or incorrect.
🌍 International Orders
Customers outside the U.S. (Canada, Europe, Australia) are responsible for return shipping costs. We recommend using a trackable shipping method for international returns.
🚚 Shipping Issues or Damaged Products
If your product arrived damaged or incorrect, contact us within 7 days of delivery with photo evidence. We’ll replace or refund the item immediately.
📌 Additional Notes
- We do not offer exchanges at this time. Please place a new order if needed.
- Items marked as “final sale” or “non-returnable” cannot be refunded.
If you have any questions regarding this policy, reach out to us at support@gomommyus.com. We're always here to help.